Important Notice:

In an effort to streamline the online tools available to HCV participants, this site is no longer available as of December 16, 2024.

Rest assured, all CHA account information, including relevant news and helpful resources for participant families, is now accessible via RENTCafé. Not only can you use CHA’s online account management tool to complete your Re-Examination Appointment or report a household change, but you can also use it to view high-level inspection results and upcoming appointments, download HCV Program forms and documents, read current and prior issues of Going Places, watch online tutorials and more. It’s available 24/7 so there’s no need to come into the office, call the CHA Customer Call Center or send an email!

Click here to access your account information on CHA’s RENTCafé now.

Not registered for a RENTCafé account yet? Visit res-par.thecha.org and click 'Resident Login' in the upper right corner. Then, select 'Click here to register' and you'll be prompted to enter a personalized registration code. Remember: Every code at CHA starts with 4935-T followed by the voucher number. For example, if the voucher number is m123456, then the personalized registration code would be 4935-Tm123456.

Once the registration code is accepted, simply fill in the rest of the fields including the Head of Household details, the email address on file with CHA and an account password. Accept the Terms and Conditions, then click the green Register button and you're all set!

Need help creating your RENTCafé account? Click here to watch a short 3-minute video on how to register. If you still need assistance, contact the CHA Customer Call Center at hcv@thecha.org or 312-935-2600.